Reference

Terms & Conditions That Protect Your Play

Our Terms & Conditions outline how your account works, how deposits and withdrawals happen, what you can do on our platform, and how we keep your data safe.

Account access and eligibilityPayment method rulesWithdrawal verification stepsAccount suspension and closureDispute resolution
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agn88 Terms & Conditions That Protect Your Play
POLICY QUESTIONS

Contact Us About Our Terms

Team online

Live Chat Support

Reach our support team via live chat from 08:00 to 23:00 Indonesia time, seven days a week. We answer questions about account terms, payment rules, and policy changes directly in the chat window.

Email Inquiries

Send written questions about Terms & Conditions to [email protected]. We respond within 24 hours with detailed explanations of policy points, account restrictions, or verification requirements.

Account Settings

Review your agreed terms and policy history inside your account settings under 'Legal & Agreements'. You can download a copy of the version you signed at any time.

HOW WE HANDLE YOUR TRUST

Data Security, Cookies & Your Account Rights

Data Encryption

All account data — name, address, payment details — travels through 256-bit SSL encryption.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your game preferences and recent plays.

Account Access Control

You control your login details and recovery email. We never access your account on your behalf.

Data Retention

We keep your account details for seven years after closure or termination.

Right to Deletion

You can request deletion of personal data by contacting [email protected] with your account number.

Dispute Escalation

If you disagree with how we've applied our Terms & Conditions to your account, open a dispute ticket in your…

Questions About Our Terms & Conditions

A first breach usually triggers a warning and temporary account restrictions — you can still view your balance but cannot deposit or play. Repeated breaches lead to a 30-day suspension, then closure. We notify you by email of each step and explain the violation.

Once you open an account, you've agreed to the current Terms & Conditions. We notify you by email if we update them. You have 14 days to review new terms; if you do not agree, you can close your account before the update takes effect.

Yes. Your deposit balance belongs to you whether you play immediately or leave it sitting. Deposits are held in a segregated wallet within your account. Account inactivity for 24 months may trigger a dormancy fee; we notify you before applying it.

Withdrawals to DANA, OVO, GoPay and QRIS usually process within 2 to 4 hours during business hours. Bank transfers may take up to one business day. Your account shows the withdrawal status in real time — pending, processing, or completed.

Contact [email protected] with your account number and details of the discrepancy. We review your transaction log against our server records and respond within 24 hours. If an error is found, we correct it and explain what went wrong.

Standard Terms & Conditions apply to all players. However, if you have a special account type (e.g. corporate or VIP), your terms may include additional clauses. You can download your specific version from account settings under 'Legal & Agreements'.

Account access where local law permits means we open accounts for players in regions where online gaming is legal and regulated. Some Indonesia territories may have local restrictions; we verify your location at registration to ensure compliance with regional regulations.

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