Common Legal & Account Questions
Open the login page and tap 'Forgot Password'. Enter your account email; we'll send a reset link within minutes. If you suspect unauthorized access, contact our live chat team immediately with your account email. We can freeze your account and verify your identity before reactivating it.
You can request account closure by contacting support with your account email. We'll process the request, clear your balance to a final withdrawal (via your linked DANA, OVO, GoPay or QRIS account), and flag your account as closed. We retain your transaction history for two years for compliance, then delete it where local law permits.
Log into your account and open Account Settings. Scroll to 'Transaction History' to view all deposits and withdrawals with dates, amounts and payment method. You can filter by date range. For a full data export including gameplay logs, contact our support team via live chat or email with your account email.
You must link a payment account in your registered name when you open your account. Withdrawals must go back to the same account used for your most recent deposit for verification. You can update your linked payment method in Account Settings anytime; changes take effect on your next withdrawal.
Your personal data is not sold, rented or shared with marketing partners. We share payment details only with our verified payment processors (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals. We may share anonymized gameplay data with game studios to improve features, but never your name or email.
Contact our support team immediately via live chat or email with your account email and a description of the error. Include the transaction ID (visible in your history) and the exact date and amount. We investigate within 24 hours and will correct the error or reverse an unauthorized transaction to your linked payment method.
Withdrawals are verified within 2 hours during business days (08:00–23:00 WIB). Once verified, funds are sent to your linked payment account; most DANA, OVO, GoPay and QRIS transfers clear within the same hour, though some may take up to 24 hours depending on your bank.
